Política de reembolso

The "Perfect Fit" Replacement Guarantee 

Did you order the wrong size or select the wrong option? Don't worry! We know buying products online can sometimes be tricky.

Instead of the hassle of packaging and returning your item, which can take weeks, Urban offers a Hassle-Free Replacement:

Keep the original item: Donate it to charity, gift it to a friend, or keep it.

Request a replacement: We will prepare and ship a brand-new replacement item to you.

Small Fee: Since we are covering the cost of a second product, we simply ask that you cover a Processing & Re-Shipping Fee of $34 per item to help maintain our logistics.

To initiate a replacement, please contact info@shopurbantrail.com with your order number.

All Sales Are Final 

To offer quality products at the most competitive prices, our products are manufactured or prepared on demand and shipped directly from our overseas fulfillment facilities.

Due to this streamlined logistics model, we do not accept physical returns at our warehouse for change of mind, incorrect size selection, personal preferences, or dissatisfaction unrelated to a defect or fulfillment error.

Defects & Wrong Items 

In the rare event that you receive a defective, damaged, or incorrect item, Urban will make it right immediately!

Please email us at info@shopurbantrail.com within 10 days of delivery with your order number and clear photos or videos showing the issue.

We will send a FREE replacement or issue a Full Refund depending on the situation.

No physical return is required for damaged, defective, or incorrect items unless otherwise instructed by our support team.

Can I cancel my order? 

You may cancel your order within 12 hours of purchase for a full refund. After this window, the order goes into processing, production, or fulfillment and cannot be cancelled.

To request a cancellation, please contact info@shopurbantrail.com as soon as possible and include your order number.